Jeetbuz Privacy Policy — Your data is our responsibility
Last Updated: January 2025
How your personal information is managed
Jeetbuz places the highest importance on the privacy of users in Bangladesh. The information you provide when creating an account and using our platform is used solely to improve service quality and ensure secure transactions. We do not sell or rent your personal information to any third party. We collect, store, and process your data in accordance with the rules set out in this policy. Continued use of the platform is taken as your consent to this privacy policy.
What types of information are collected
During registration we collect your name, email address, mobile number, and date of birth. Payment information required for deposits and withdrawals is collected and stored using fully encrypted methods. When you use our website or app, device type, IP address, and browsing activity may be logged automatically. This information is used to ensure service quality and maintain account security. We collect only the information that is necessary, and no unnecessary data is stored.
How information is used
The information collected is used to manage your account, verify your identity, and process financial transactions. The customer support team may view your information when resolving issues, but only for the purpose of providing assistance. Messages may be sent to your registered email or mobile number to inform you of promotional offers or important updates. You can unsubscribe from marketing messages at any time. Information may also be used for fraud prevention and to meet legal obligations.
Sharing information with third parties
Jeetbuz never sells your personal information to third parties for commercial purposes. However, limited information may be shared with trusted partners for payment processing, identity verification, or legal requirements. These partners are also bound to follow the same privacy standards. If we receive a lawful request from a government authority or law enforcement agency, we may provide information in accordance with applicable law. In such cases, we always provide only the minimum information necessary.
Data retention & security
Your information is stored encrypted on secure servers, and modern security technology is used to protect against unauthorized access. We regularly review and improve our security measures. Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations. After that period, data is securely deleted or anonymized. Our staff can only access information to a limited extent and only when required for their work.
Cookies & tracking
Our website uses cookies necessary for proper functionality, which help manage your session and remember your preferences. Analytical cookies may be used to understand user behavior, but these do not directly identify you. It is possible to control or disable cookies in most browsers, though doing so may cause some services to not function properly. We always strive to use the minimum necessary tracking to improve your browsing experience. Contact our support team to learn more about cookies.
Your rights
You can request to view the personal information we hold about you at any time. Contact our support team to correct any inaccurate or outdated information, and we will update it as soon as possible. In certain circumstances you may also request deletion of your information, though it may not be possible to delete all data due to legal obligations. Let us know at any time if you wish to opt out of receiving marketing messages. We will do our utmost to address any privacy-related complaints or concerns you bring to us.
Policy changes
Jeetbuz reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a notice on the platform and may inform you via your registered email. Continued use of the platform after changes are made will be considered as consent to the new policy. We therefore recommend visiting this page regularly to stay up to date. Contact our support team for any questions or concerns.
Frequently asked questions about privacy
Yes, jeetbuz uses modern encryption technology to protect your personal information. Our servers undergo regular security audits and multiple layers of protection are in place to prevent unauthorized access. Your payment information is stored in a specially encrypted form and cannot be viewed directly even by staff. We always manage your information while maintaining the highest security standards. If you notice any suspicious activity, notify our support team immediately.
We never sell your information for commercial purposes. Limited information may only be shared with trusted technology partners for payment processing or identity verification needs, and they are also bound to adhere to the same privacy standards. In the event of a government authority request due to legal obligations, the minimum necessary information may be provided. Outside of these circumstances, your information remains entirely under our control. If you would like to know more about this, you can contact our support team.
In certain circumstances you may request deletion of your personal information, and we will endeavor to fulfill such requests to the best of our ability. However, financial transaction history and identity verification data may need to be retained for a specified period due to legal obligations. To request data deletion, contact us at our support email and send the request from your registered email address. We will respond to your request within seven business days. Your right to privacy is our highest priority.
Every marketing email we send contains an "Unsubscribe" link at the bottom, which you can click to easily opt out. You can also notify our support team directly and we will stop marketing communications according to your preferences. However, it is not possible to stop important messages related to account security, transaction confirmations, or policy changes, as these are essential for the security of your account. Opting out of promotional messages will have no effect on your account. We always keep the option open for you to change your communication preferences at any time.